Holidays and Contracting
It's that time of year again when companies ramp up a little crazier as teams try to get any work in before a brown out (aka change freeze). A change freeze is where companies will freeze all changes to production, or production-affecting systems in order to provider stability over the coming break as staff will be taking time away from these systems at the same time customers may be ramping up their use as they take time off work to get the all important last minute xmas shopping done.
The last thing the company wants is a bad customer experience during these emotional... I mean festive times, due to systems crashing, and then a slower than usual response because Greg, who usually fixes things in an hour is away up north with the family, and Joe hasn't fixed this issue before and it takes him 4 x as long.